Shipping policy

At Coppira, every piece is handcrafted with care and produced to order. Please review our shipping policy carefully to understand how production and delivery work.

Order Processing & Production Time

  • All Coppira products are made to order

  • Production begins after full payment is received

  • Production time varies depending on:

    • Product type

    • Custom specifications

    • Order volume

Estimated production time:
⏳ Typically 2–4 weeks unless otherwise stated on the product page

Production times are estimates and may vary due to the handmade process. Delays related to craftsmanship are not grounds for cancellation or refund.

Shipping Destinations

We offer worldwide shipping, including but not limited to:

  • United States

  • Canada

  • Europe

  • United Kingdom

  • Australia

  • Middle East

If your country is not listed at checkout, please contact us.

Shipping Methods

  • We ship using express international carriers

  • Shipping method is selected automatically based on destination and package size

  • Tracking information is provided once the order is dispatched

Shipping transit times are estimates only and not guaranteed.

Estimated Delivery Time

Delivery time = Production time + Shipping time

Typical shipping transit times:

  • North America: 3–7 business days

  • Europe & UK: 2–6 business days

  • Australia & Asia: 5–10 business days

Delays caused by customs clearance, weather, or carrier operations are outside our control.

Shipping Costs

  • Shipping fees are calculated at checkout

  • Shipping costs depend on:

    • Product size & weight

    • Destination country

    • Carrier rates

Shipping fees are non-refundable once the order has shipped.

Customs, Duties & Import Taxes

International orders may be subject to:

  • Customs duties

  • VAT / GST

  • Import taxes

  • Brokerage or clearance fees

These charges:

  • Are not included in the product price or shipping fee

  • Are the responsibility of the buyer

  • Vary by country and local regulations

Refusal to pay customs fees or failure to clear customs is not grounds for a refund.

Address Accuracy

Customers are responsible for providing:

  • Correct shipping address

  • Valid phone number

  • Accurate email address

Coppira is not responsible for:

  • Delays caused by incorrect or incomplete information

  • Returned or abandoned shipments due to address errors

Additional shipping charges may apply for reshipment.

Shipping Damage

All items are carefully packed to ensure safe delivery.

If your item arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos of:

    • The damaged item

    • The packaging

    • The shipping label

We will assess the claim and offer a solution (replacement, repair, or refund if applicable).

Lost or Delayed Shipments

  • Once an order is handed to the carrier, delivery timelines are outside our control

  • If a shipment is delayed or lost, we will assist in opening a carrier investigation

  • Coppira is not responsible for carrier-related delays

Partial Shipments

In some cases, large or multi-item orders may ship in separate packages.
Tracking numbers will be provided accordingly.

Signature & Delivery Responsibility

Some shipments may require a signature upon delivery.
Coppira is not responsible for packages marked as delivered by the carrier.

Questions?

If you have questions about shipping, customs, or delivery timelines, please contact us before placing your order.

Email: coppira.contact@gmail.com
Alternative Email: chikimaroc.ltd@gmail.com
Phone: +44 7474 795227
Address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom