Refund policy

At Coppira, every piece is handcrafted from solid brass or copper and made to order. We take great pride in our craftsmanship and want you to be fully satisfied with your purchase.

Please read our policy carefully before placing an order.

Made-to-Order & Handmade Products

All Coppira products are handmade from scratch. Due to the artisanal nature of our work:

Slight variations in color, texture, hammer marks, or finish are normal and expected
These variations are not considered defects, but a signature of authentic craftsmanship
Product photos are for reference and visualization only

Returns Eligibility

We accept returns only in the following cases:

✔ You received the wrong item
✔ The item arrived damaged due to shipping
✔ The item has a manufacturing defect (excluding natural variations)

To be eligible:

You must contact us within 7 days of delivery
The item must be unused and in its original condition
Clear photos/videos must be provided for verification

Non-Returnable Items

The following items cannot be returned or refunded:

Custom or personalized orders (custom size, finish, design)
Made-to-order items after production has started
Items showing normal patina development or natural aging
Items damaged due to improper installation, misuse, or lack of maintenance

Custom Orders

Custom orders are final sale and non-refundable.

Once specifications are confirmed and production begins, the order cannot be canceled, changed, or refunded.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 48 hours of delivery
Provide clear photos of:
- The item
- The packaging
- The shipping label
We will assess the issue and offer:
- A replacement
- A repair
- Or a refund

Refunds

Approved refunds are issued to the original payment method
Refunds cover the product price only
Shipping costs, customs fees, import duties, and taxes are non-refundable
Refund processing time: 5–10 business days after approval

Return Shipping

Return shipping costs are the responsibility of the customer
We strongly recommend using a trackable shipping service
Coppira is not responsible for lost return shipments

Cancellations

Orders can be canceled within 24 hours of purchase only if production has not started
Once production begins, cancellations are no longer possible

Customs & Import Fees

International orders may be subject to customs duties, VAT, or import taxes depending on the destination country.
These charges are the responsibility of the buyer and are not grounds for a refund.

Contact Us

If you have any questions about returns or refunds, please contact us before placing your order.
We’re always happy to help and ensure transparency.

Email: coppira.contact@gmail.com
Alternative Email: chikimaroc.ltd@gmail.com
Phone: +44 7474 795227
Address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom